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    <description>How Justin Cronk works, and why operations systems succeed or fail. Written from having been on the other end of them.</description>
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      <title>One number, every month</title>
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      <description>One flat monthly fee, no timesheet, and the short list of what it doesn't cover.</description>
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      <title>What I ask before I build anything</title>
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      <description>Six questions I ask before anything gets built, in the order I ask them.</description>
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      <title>Why you should own your own data</title>
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      <pubDate>Mon, 31 Aug 2026 00:00:00 GMT</pubDate>
      <description>Most consultants and software vendors end up holding their clients' data. It is a business model, not a technical necessity.</description>
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      <title>Nobody is doing your exercises</title>
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      <pubDate>Mon, 31 Aug 2026 00:00:00 GMT</pubDate>
      <description>Clinicians know most patients skip the home program. The same thing happens to the software you buy for your crews, for the same four reasons, and it is not a discipline problem.</description>
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      <title>The camp and the spreadsheet</title>
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      <description>I did field sampling out of a remote camp in Nunavut and now write estimates for transmission line work. The distance between those two jobs is where companies lose money, and it is not a software problem.</description>
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