Help

Support

Billing, projects and account questions, answered by the person who did the work.

Cronk Companies LLC is one person, so support is direct. The fastest way to reach me is by email; I check it through the day and reply to everything within one business day, usually much sooner. Active clients also have a Teams channel set up during onboarding, which is the right place for anything about a live engagement.

justin@cronkcompanies.com

Best for all inquiries: billing, projects and general questions.

Response time

Within one business day

Central Time, Monday to Friday.

Location

Minnesota, USA

Working remotely with clients across the US and Canada.

Billing and payments

For questions about an invoice or payment, email justin@cronkcompanies.com with your invoice number. Payments are processed through QuickBooks Payments and Wise; refunds and adjustments are handled per the terms of your engagement agreement. How to pay is on the Payments page.

Something urgent on a live engagement

Post in your Teams channel, or email with "urgent" in the subject and I'll pick it up first. If a system I built has stopped doing its job, it is logged in your own accounts and I can see the same log you can, so include what you saw and when.

Security

If you have found something that could expose a client or a credential, email me directly rather than posting it anywhere. The site's security.txt says the same thing in the standard place. You will hear back within one business day, and a fix or mitigation comes before any other work on the affected system.

Get in touch

Have a question or need help? I'll get back to you quickly.

Email support